| SERVICE RELATED |
• What are your business hours?
•
What makes you different from other service companies?
• What areas do you service?
•
What is your return policy for
computers? |
| COMPUTER QUESTIONS |
• Do you sell used computers?
•
What is a virus?
• What
is a worm?
• What is a Trojan?
• How do I know if I have a virus?
• What is Spyware? |
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| Q: |
WHAT
ARE YOUR HOURS? |
| A: |
Regular business hours are
Monday thru Friday from 9:00am to 5:00pm and by appointment on holidays and
weekends. We do offer after hours service at a higher rate. |
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| Q: |
WHAT
MAKES YOU DIFFERENT FROM OTHER SERVICE COMPANIES? |
| A: |
People and Businesses around
the world depend on Computer Troubleshooters. We’re the world’s #1
network of computer professionals. There are many reasons our customers call Computer
Troubleshooters instead of someone else. Here are just a few – •
We understand computers and technology issues.
• We come to you with onsite and professional service.
• Computer Troubleshooters care about our customers.
• We won’t call a job complete until the problem is resolved.
Computer Troubleshooters provides the service and peace of mind you deserve.
Call us today!
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| Q: |
WHAT
AREAS DO YOU SERVICE? |
| A: |
We service the North
Platte, McCook and Ogallala areas at this time. Please call (308) 534-3628
for North Platte; (308) 345-4841 for McCook or toll free (866) 934-3628 for
Ogallala. |
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| Q: |
COMPUTER
RETURN POLICY? |
| A: |
Refunds:
Refunds will be given for:
• Unopened merchandise
• Defective merchandise when a replacement is not available and the
installation/ data transfer was performed by COMPUTER TROUBLESHOOTERS.
Exchanges:
Exchanges will be given provided merchandise is defective and installation/data
transfer was performed by COMPUTER TROUBLESHOOTERS.
Computer Returns:
All returns of computers must be made within 7 days of purchase and must be
accompanied by the original store receipt. Systems must be in original condition
and in the original boxes as well as spyware and virus free to be eligible for
return and will be subject to a 35% re-stocking fee to cover the expense of
setup and testing. |
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| Q: |
DO
YOU SELL USED COMPUTERS OR PARTS? |
| A: |
We sell new computers and
parts as well as refurbished (fully tested) systems and parts. |
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| Q: |
WHAT
IS A VIRUS? |
| A: |
A computer virus is a program
– a piece of executable code – that has the unique ability to replicate.
Like biological viruses, computer viruses can spread quickly and are often difficult
to eradicate. They can attach themselves to just about any type of file and are
spread as files that are copied and sent from individual to individual.
In addition to replication, some computer viruses share another commonality: a
damage routine that delivers the virus payload. While payloads may only display
messages or images, they can also destroy files, reformat your hard drive, or
cause other damage. If the virus does not contain a damage routine, it can cause
trouble by consuming storage space and memory, and degrading the overall performance
of your computer.
Several years ago most viruses spread primarily via floppy disk, but the Internet
has introduced new virus distribution mechanisms. With email now used as an essential
business communication tool, viruses are spreading faster than ever. Viruses attached
to email messages can infect an entire enterprise in a matter of minutes, costing
companies millions of dollars annually in lost productivity and clean-up expenses.
Viruses won't go away anytime soon: More than 60,000 have been identified, and
400 new ones are created every month, according to the International Computer
Security Association (ICSA). With numbers like this, it's safe to say that most
organizations will regularly encounter virus outbreaks. No one who uses computers
is immune to viruses. |
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| Q: |
WHAT
IS A WORM? |
| A: |
A worm is a computer program
that has the ability to copy itself from machine to machine. Worms normally move
around and infect other machines through computer networks. Using a network, a
worm can expand from a single copy incredibly quickly. For example, the Code Red
worm replicated itself over 250,000 times in approximately nine hours on July
19, 2001. A worm usually exploits some sort of security hole in a piece of software
or the operating system. For example, the Slammer worm (which caused mayhem in
January 2003) exploited a hole in Microsoft's SQL server.
Worms use up computer time and network bandwidth when they are replicating, and
they often have some sort of evil intent. A worm called Code Red made huge headlines
in 2001. Experts predicted that this worm could clog the Internet so effectively
that things would completely grind to a halt.
The Code Red worm slowed down Internet traffic when it began to replicate itself,
but not nearly as badly as predicted. Each copy of the worm scanned the Internet
for Windows NT or Windows 2000 servers that do not have the Microsoft security
patch installed. Each time it found an unsecured server, the worm copied itself
to that server. The new copy then scanned for other servers to infect. Depending
on the number of unsecured servers, a worm could conceivably create hundreds of
thousands of copies. |
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| Q: |
WHAT
IS A TROJAN? |
| A: |
A Trojan is a piece of code
that performs unexpected or unauthorized, often malicious, actions. The main difference
between a Trojan and a virus is the inability to replicate. Trojans cause damage,
unexpected system behavior, and compromise the security of systems, but do not
replicate. If it replicates, then it should be classified as a virus.
A Trojan, coined from Greek mythology's Trojan horse, typically comes in good
packaging but has some hidden malicious intent within its code. When a Trojan
is executed users will likely experience unwanted system problems in operation,
and sometimes loss of valuable data. |
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| Q: |
HOW
DO I KNOW IF I HAVE A VIRUS? |
| A: |
You must remember that there
are very many things that can go wrong with your computer and a virus is not always
to blame.
The only way you can know whether or not your computer is infected is by scanning
your machine with an up to date anti-virus program. |
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| Q: |
WHAT
IS SPYWARE? |
| A: |
Spyware apps sneak onto your
machine when you download many file-sharing services, open infected e-mails, or
click on dubious Internet pop-up ads. They can manipulate your system, record
your habits, and steal your passwords and credit card numbers. Depending on their
degree of aggressiveness, they can steal your privacy or even your identity. And
they can be terribly difficult to remove. |
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